AM
Aneeqah M
1 reviews | Active since Jan 2021
06 Jan 2021, 14:23
Terrible experience - would not recommend!
They were late repeatedly with no explanation or reason of why this was the case. They couldn't even bother to come up with excuses for why they were almost a week late. They didn't inform me that it would be late and I was constantly having to chase after them. Most of the time, they didn't seem to have any clue of what was going on (e.g. telling me my boxes would arrive as the drivers were already in Cape Town but I needed the delivery in JHB). The customer service was terrible and I was consistently dismissed on phone calls when I tried to complain about poor service.
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Replies (1)Excuss Logistics's replyOfficial
06 Jan 2021, 14:36Dear Aneeqah
Your displeasure in the service you received is not and very regrettable. We value all our clients and you deserved to be informed on the whereabouts of your boxes. Our customer service manager will be in touch with you to find common ground.
Your displeasure in the service you received is not and very regrettable. We value all our clients and you deserved to be informed on the whereabouts of your boxes. Our customer service manager will be in touch with you to find common ground.
Excuss Logistics's reply06 Jan 2021, 14:36
Official
Dear Aneeqah
Your displeasure in the service you received is not and very regrettable. We value all our clients and you deserved to be informed on the whereabouts of your boxes. Our customer service manager will be in touch with you to find common ground.
Your displeasure in the service you received is not and very regrettable. We value all our clients and you deserved to be informed on the whereabouts of your boxes. Our customer service manager will be in touch with you to find common ground.
