Poor service for long distance

04 June 2021 I contacted Paul to ask for a quote for furniture removal from JHB to CT. He confirmed it would take 2-3 business days from collection to arrival

08 June 2021 Paul follows up on the quotw

17 June 2021 Paul follows up on the quote and details of the move

20 July 2021 Paul follows up

28 June 2021 His drivers Rashid and (forgot the name) collect my furniture. Paul had said the truck would leave on the day (Sunday) . I asked the two guys who did the pick up to confirm and they said not till Wednesday. 30 June 2021(Wednesday) I contact Paul, he postpones till Friday, only mentioning that the truck isn't full.

02 July 2021 Paul postpones till Monday telling me there's nothing to worry about, proceeds to send a photo of other loads going in the same direction

I then tell him I'm making alternatives plans for transportation if nothing materializes on Monday.

04 July 2021 I contact Paul to inform him I need work uniform that's in my luggage for work starting Wednesday, also that I'll be sending a friend to check on my belongings. He decides to tell me that the truck has left, adding that it will go through PE.

05 July 2021 My friend goes to Excuss premises and finds William, who isnt corroborating the details of the truck that is apparently in transit. I then advice Paul that I will have to take legal action if my property does not turn up on 06 July 2021

06 July I request for details of the "arriving truck" to arrange for movement into my residence. Paul is ignoring my calls and messages. Not the same Paul who was securing business and calling to find out if I was still interested in using their services.

That's is the level of service at Excuss logistics