NT
Neo T
1 reviews | Active since May 2014
30 Dec 2019, 13:52
Polokwane move.
We agreed on a date. They asked for a day earlier to collect my stuff because they had someone else’s things to collect. This inconvenienced me as I had to go book out at a hotel for one night (Extra cost).
Then the owner will harass you with phone calls to pay before he delivers, forgetting that your goods are more expensive than his service.
I’d rather they look into amicable payment methods.
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Replies (1)
Excuss Logistics's replyOfficial
30 Dec 2019, 14:17Dear Mr Neo
Thank you for taking time to share your experience.We acknowledge the inconvenience we caused you in changing the dates to put your stuff on a shared load. It is regrettable that you feel this way despite having discussed the this arrangement with you before hand. Payment options were discussed at the time of the arrangements. Unfortunately after committing so much in ensuring that your goods are at the delivery address as arranged, compromise in you making the payment at your convinience would never be an option.
We nonetheless take your concerns very serious and will endeavour to do better next time.
Thank you for taking time to share your experience.We acknowledge the inconvenience we caused you in changing the dates to put your stuff on a shared load. It is regrettable that you feel this way despite having discussed the this arrangement with you before hand. Payment options were discussed at the time of the arrangements. Unfortunately after committing so much in ensuring that your goods are at the delivery address as arranged, compromise in you making the payment at your convinience would never be an option.
We nonetheless take your concerns very serious and will endeavour to do better next time.
Best regards,
Excuss Logistics's reply30 Dec 2019, 14:17
Official
Dear Mr Neo
Thank you for taking time to share your experience.We acknowledge the inconvenience we caused you in changing the dates to put your stuff on a shared load. It is regrettable that you feel this way despite having discussed the this arrangement with you before hand. Payment options were discussed at the time of the arrangements. Unfortunately after committing so much in ensuring that your goods are at the delivery address as arranged, compromise in you making the payment at your convinience would never be an option.
We nonetheless take your concerns very serious and will endeavour to do better next time.
Thank you for taking time to share your experience.We acknowledge the inconvenience we caused you in changing the dates to put your stuff on a shared load. It is regrettable that you feel this way despite having discussed the this arrangement with you before hand. Payment options were discussed at the time of the arrangements. Unfortunately after committing so much in ensuring that your goods are at the delivery address as arranged, compromise in you making the payment at your convinience would never be an option.
We nonetheless take your concerns very serious and will endeavour to do better next time.
Best regards,