Move from hell

<p>I received several quotes and accepted one from Excuss Logistics.</p> <p> </p> <p>NEVER USE Excuss Logistics or their sister company, Bulls Removals.</p> <p> </p> <p>The details are as follows:</p> <p>Excuss Logistics sent me a quote for the move based on my inventory, which I paid. <br />Later they said the payment was short as I specified that there is a shelf that needs hoisting and a bed that needs assembling. I indicated that I am not going to make the extra payment as I have already moved a few items on the inventory myself and we can see after the move how much extra effort that hoisting and assembling was. <br />Excuss Logistics was supposed to pitch at 9h00. They never pitched. I phoned the driver several times and he never answered.<br />I phoned the office several timed before they answered. Lettie, their booking lady, said she did not know where the truck was and she will find out. I phoned her again an hour later and she still did not know.<br />Pursuant to that phone call, I called Lettie more than 20 times on both her cell and office number, she never answered. <br />I had to leave the site as this stage and started moving some smaller items myself. <br />Only at 12h00 Lettie phoned me and told me their truck broke and she will arrange a new one that will be there at 13h00, from their sister company, Bulls Removals, who I coincidentally also received a quote from.<br />The truck only arrived at 16h00 without a key for the truck. We had to saw the lock of off. <br />The movers had very little experience in moving, they threw all my boxes, and stacked my furniture very impractical, a lot of furniture was damaged.<br />The truck was too small and not nearly all my items fit and had to be left behind, which I again had to move myself. <br />Lettie said I should have known to get a bigger truck. But I sent a full inventory as well as the exact locations! It is not my responsibility as the client to know how big the truck should be, it is the moving company. <br />The movers did not know how to assemble the bed, even though it was extremely simple, so a friend of mine had to do it. They also did not bring any gear to hoist the shelf and my friend had to help it get done. <br />Lettie phoned me later to say they have underquoted me. The audacity! I cannot believe there are people like that that are not ashamed of such behaviour. If she made a mistake, that is their mistake to take responsibility for, not made, especially in light of what they had already put me through. I was very stressed about the time already and tired from moving so many things myself and then they want more money! It is disgraceful. <br />I had to drive 6 times to move the items the movers could not. My furniture is damaged, and the truck was so old it could not turn properly, they damaged the roof of a parking in my complex. <br />When the move from hell, that was 7 hours late, was completed at 20h00 that evening, the drivers did not leave as Lettie told them I have not paid. It took another 20 min of arguing and checking POP to show the driver that I had paid and that Lettie is lying. <br />I spoke to her over the phone as well. She had no comprehension of their absolute appalling service and the fact that I had to move so many things myself and that they were 7 hours late, and that they were *********** movers. She just wanted more money and was extremely rude about it. <br /> </p> <p>Is was the worst move I have ever had. Keeping in mind I have much experience, having moved 24 times. This was truly the move from hell with the most horrible people that treat their clients horridly. I hope no one ever uses their services and have to go through what I did.</p>