Extremely Disappointed – A Heartbreaking Experience

Five weeks ago, during one of the most traumatic times of my life—my father was hospitalized and had fallen into a coma—we urgently needed to relocate from Johannesburg to Port Elizabeth. We chose this moving company based on their promises and assurances.

We were told our furniture would be collected on a Saturday and delivered by Monday. Monday came and went—no delivery. Despite repeated calls, begging, and even threats—amidst emotional turmoil—our belongings only arrived that Thursday afternoon.

We paid extra for bubble wrapping, yet only a few items were properly protected. What followed was appalling:

Our sofa arrived with a tear and was covered in clay and mud.

The rug was similarly filthy.

Boxes were torn open, with items inside damaged or broken.

Our brand-new (R9000) Samsung soundbar, packed in its original box, arrived damaged. Samsung later confirmed it had been dropped, voiding the warranty.

The fridge had deep dents and scratches down to bare metal.

A clothes horse was shattered.

Furniture like desks, bedside tables, and drawers were smeared with muddy handprints.

One of my original artworks was scratched and missing paint.

A washing basket and seven sentimental pot plants never arrived.

Despite numerous follow-ups, six weeks have passed, and still no word on the missing items. I begged for the plants specifically, as they were gifts from my late father’s garden—he passed away on April 11th. These plants held irreplaceable sentimental value. My pleas were met with either silence ,empty promises and one excuse after the other

The dirt and damage I could learn to live with—but the loss of those plants broke my heart. The company’s lack of accountability, respect, and compassion during an already devastating time is unforgivable.

I would never recommend this company to anyone. When someone is entrusted with your memories, belongings, and peace of mind, basic respect should be a given—not a request.