TM
Thinus M

1 reviews | Active since Mar 2021

14 May 2021, 10:20

Excuss Transport unprofessional

I wrote to Hello Peter on 5 May at 12:09 regarding excuses receiving my load of furniture. After their response on 12 May... Note 7 days later that I would receive it on the 12th May...... You guessed it it did not happen. I received my stuff on the 13th May. All good and well so exited after waiting so long. 95 % of my stuff is damaged. TV cracked, oil stain on my lounge suit, fridge scratched, dishwasher panel scratche and plastic panel broken, I would honestly want to post pictures here for you guys can see what damages is caused.

After a conversation with Mr. PROMISE he assured me that he will attend to it. Now he send me a email to tell me that I must look at their term and conditions as it will form part of the verdict of damages. I don't believe it's fair from EXCUSS to tell me after I received my stuff damaged to tell me I need to check their term and conditions. That were supposed to by send prior to anything loaded.

I'm utterly disipointed with their service and professionalism.

I do not recommend their company at all. It's excuses after excuses and then they bring your stuff damaged.

I will provide anybody with photos if needed of damages, so please don't you this people.

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Replies (1)
Excuss Logistics
Excuss Logistics's reply14 May 2021, 11:12
Official
Dear Thinus

We apologise for the unpleasant experience and the damages incurred. Your matter is be deliberated on and you should receive correspondence on your claim in due course.