1 reviews | Active since Jun 2019
Excuss Logistics
Further to my review of Excuss logistics. After 5 months we have at last received our last badge of furniture, namely our plants which were in the same bad condition as the rest of our stuff. We asked the firm for a claims form.long before this but were told that we cannot put in the claim before we have received everything which by the way we did not. We have asked Mr Promise for a claims form but he didn't even bother to answer us. We then send an email for Mr Promise's attention at Excuss logistics with all the stuff we did not receive as well as everything that was broken, badly damaged etc. He did not evenacknowledged receipt thereof. We contacted him quite a few time after this but up till today no one came back to us in this regard. We have photos of everything that was broken, damaged and have listed the things we did not receive. Excuss logistics furniture removals are not suitable forr furniture removal. Not only do they not communicate with you or deliver on time but after all your suffering and lost they make no effort to help you resolve your claim..
We are sorry that your issue has not been resolved. Our customer service manager will be in touch with you to finalise your claim.
We are sorry that your issue has not been resolved. Our customer service manager will be in touch with you to finalise your claim.
