MS
Maya S

1 reviews | Active since Jan 2017

04 May 2021, 14:46

Excuse Logistics

I have had ongoing problems with Excuse Logistics. They delivered my stuff late and in dribs and drabs. I am still awaiting for one of my items to be delivered and they tell me that I have to wait until they are in the area. It was their fault that the item went to Cape Town instead of Port Elizabeth.

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Replies (5)
Excuss Logistics
Excuss Logistics's reply04 May 2021, 21:57
Official
Dear Mayling

We apologise for the delay in delivery, Our service manager will contact you to provide specific delivery date. 

Best regards,

MS
Maya S's update05 May 2021, 11:50
Reviewer Update
Excuss Logistics has rep****. I moved in December 2020. You delivered half my furniture a week later. More of my furniture was delivered a week after that. You still had a large basket of mine that contained linen that mistakenly went to Cape Town instead of Port Elizabeth. I have sent Winnet numerous e-mails and WhatsApps and she sends me the same reply. I'll find out and never gets back to me. She also advises me to contact Promise, but I can't get hold of him and he never replies. It is now 5 months and I am still waiting for my missing item being this wicker basket. I see that you say that you will arrange delivery. This remains to be seen.image.png 11.59 KB
MS
Maya S's update06 May 2021, 12:00
Reviewer Update
Yesterday, I got a phone call from Promise who advised that my missing item will be delivered to me this weekend. Promise send me a picture of my missing item on the truck for delivery to Port Elizabeth. I'll keep hellopeter posted.
MS
Maya S's update14 May 2021, 09:50
Reviewer Update
On Wednesday, Excuss Logistics phoned me to say that they would delivery my item at lunchtime. They asked if they could meet me somewhere to deliver it as the truck was too large. I suggested an open parking lot. At 8pm they delivered my missing item in the parking lot. Everything was there. I say THANK YOU HELLOPETER! Without your help I would probably still be waiting.
Excuss Logistics
Excuss Logistics's reply30 Jul 2021, 12:26
Official
Dear Maya

We are glad that this matter has been resolved to your satisfaction. Surely we can do better next time.

Best regards,