BJ
Bertie J
1 reviews | Active since Jun 2019
09 Jun 2019, 21:28
Don't use them
Biggest problem I had was that they pitched up with a too small truck after I sent them a photo inventory of each room with all furniture and boxes that needed to move. So they had to use two trips and second trip was also for my account else they don't off load your stuff. I would not recommend them and suggest you always confirm that the truck is big enough for all your stuff to move.
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Excuss Logistics's replyOfficial
10 Jun 2019, 11:28Dear Mr Bertie Jacobs
Thank you for registering your dissatisfaction with our service. I would like to apologies for the misunderstanding emanating from the incorrect size of the truck being sent. Our sales representative has acknowledge her underestimation, despite the fact that you had sent the list to her. After several calls with one of our senior employees we had hoped the resolution was amicably. One of the managers will call you again to resolve the complain.
Regards
Thank you for registering your dissatisfaction with our service. I would like to apologies for the misunderstanding emanating from the incorrect size of the truck being sent. Our sales representative has acknowledge her underestimation, despite the fact that you had sent the list to her. After several calls with one of our senior employees we had hoped the resolution was amicably. One of the managers will call you again to resolve the complain.
Regards
Best regards,
Excuss Logistics's reply10 Jun 2019, 11:28
Official
Dear Mr Bertie Jacobs
Thank you for registering your dissatisfaction with our service. I would like to apologies for the misunderstanding emanating from the incorrect size of the truck being sent. Our sales representative has acknowledge her underestimation, despite the fact that you had sent the list to her. After several calls with one of our senior employees we had hoped the resolution was amicably. One of the managers will call you again to resolve the complain.
Regards
Thank you for registering your dissatisfaction with our service. I would like to apologies for the misunderstanding emanating from the incorrect size of the truck being sent. Our sales representative has acknowledge her underestimation, despite the fact that you had sent the list to her. After several calls with one of our senior employees we had hoped the resolution was amicably. One of the managers will call you again to resolve the complain.
Regards
Best regards,