What non existent customer service

Heaven forbid that you as the client don't like the way a staff member dealt with your problem. The deputy Manager tried to save the situation only for the Manager to mess it up big time. But that isn't all - the Regional Manager also tried to save things and apologise, but she asked what could be done to sort. When I made my suggestion, the GM Operations, chose to once again totally mess it up with a very high handed reply. I don't believe that the GM or Brooklyn Manager are really interested in sorting it. No attempt was made from their side to get a replacement book, offer a discount or get the staff in question to apologise personally. Nice to be able to mess up and then hide behind your bosses who mess it up again... Wow! I will think twice about going to this branch. Ordering online from somewhere else is a much better option! What shocking non-existent customer service!!! Rob and Marlize, I suggest you rethink your position as far as a customer is concerned. Shame on you.