Based on recent customer reviews, Exclusive Books presents a sharply divided customer experience. In-store visits to branches such as Waterfront, Tygervalley, Clearwater Mall and OR Tambo draw praise for knowledgeable booksellers, calm inspiring spaces, wide title selection and thoughtful touches like free gift wrapping. Frustration centres almost entirely on the online store and the gift voucher system, where shoppers report vouchers that fail to generate, expire or get rejected, orders delayed for weeks past promised dates, unanswered emails, and refund and loyalty point disputes handled without warmth.
TrustIndex
3.1
NPS Score
-34
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Exclusive Books
What do customers say about Exclusive Books?
Based on recent customer reviews, Exclusive Books presents a sharply divided customer experience. In-store visits to branches such as Waterfront, Tygervalley, Clearwater Mall and OR Tambo draw praise for knowledgeable booksellers, calm inspiring spaces, wide title selection and thoughtful touches like free gift wrapping. Frustration centres almost entirely on the online store and the gift voucher system, where shoppers report vouchers that fail to generate, expire or get rejected, orders delayed for weeks past promised dates, unanswered emails, and refund and loyalty point disputes handled without warmth.
Is Exclusive Books trustworthy?
Exclusive Books has a TrustIndex of 3.1 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. Hellopeter has tracked Exclusive Books across 320 total reviews. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2026
Order not delivered from Exclusive books
I made an online order on the 29th of July, till today (17 September )I have not received my order. There is no communication what's so ever, except when I made an inquiry which said I would receive my books by the 9th of September, still no books received on my end. I just want my books at this point. Online services are supposed to be convenient and easy to use, it's quite the opposite experience with Exclusive books (South Africa)
1 reviews | Active since Jul 2026
Order not delivered from Exclusive books
I made an online order on the 29th of July, till today (17 September )I have not received my order. There is no communication what's so ever, except when I made an inquiry which said I would receive my books by the 9th of September, still no books received on my end. I just want my books at this point. Online services are supposed to be convenient and easy to use, it's quite the opposite experience with Exclusive books (South Africa)
1 reviews | Active since Oct 2014
Abuse at Exclusive Books Melrose Arch
Verbal abuse and harassment by Raymond Kelly, Exclusive Books Melrose Arch. We were terribly abused at Exclusive Books. I have shopped for years at Exclusive Books today was the first time we were abused at the Melrose Arch Branch. The branch is ****** and abusive!
1 reviews | Active since Oct 2014
Abuse at Exclusive Books Melrose Arch
Verbal abuse and harassment by Raymond Kelly, Exclusive Books Melrose Arch. We were terribly abused at Exclusive Books. I have shopped for years at Exclusive Books today was the first time we were abused at the Melrose Arch Branch. The branch is ****** and abusive!
1 reviews | Active since Oct 2019
DO NOT ORDER EVOUCHERS ONLINE
Ordered and e voucher as a birthday present for my friend and requested it be sent to her a few days later. It was never generated and never sent to her. I had to do countless follow ups with no assistance . I am deeply disappointed
1 reviews | Active since Oct 2019
DO NOT ORDER EVOUCHERS ONLINE
Ordered and e voucher as a birthday present for my friend and requested it be sent to her a few days later. It was never generated and never sent to her. I had to do countless follow ups with no assistance . I am deeply disappointed
1 reviews | Active since May 2023
Exclusive books one day my story will be on the shelves
Exclusive Books at the Waterfront is more than just a bookstore — it feels like a peaceful home for dreamers, readers, and people with stories to tell. The moment you walk in, you’re surrounded by inspiration, knowledge, and the kind of quiet atmosphere that makes you want to sit down and write your own life into pages. As a person who is busy writing my own story, this store gives me hope. It reminds me that every great author once started with a dream, a pen, and a heart full of truth. The staff are always professional and helpful, and the store is beautifully organised with an amazing selection of books for every kind of reader. Exclusive Books is a place where stories are celebrated — and one day, I truly hope to see my own book standing proudly on their shelves, inspiring someone else the way this store inspires me. A beautiful space, excellent service, and a powerful reminder that dreams do come true. 📚✨
1 reviews | Active since May 2023
Exclusive books one day my story will be on the shelves
Exclusive Books at the Waterfront is more than just a bookstore — it feels like a peaceful home for dreamers, readers, and people with stories to tell. The moment you walk in, you’re surrounded by inspiration, knowledge, and the kind of quiet atmosphere that makes you want to sit down and write your own life into pages. As a person who is busy writing my own story, this store gives me hope. It reminds me that every great author once started with a dream, a pen, and a heart full of truth. The staff are always professional and helpful, and the store is beautifully organised with an amazing selection of books for every kind of reader. Exclusive Books is a place where stories are celebrated — and one day, I truly hope to see my own book standing proudly on their shelves, inspiring someone else the way this store inspires me. A beautiful space, excellent service, and a powerful reminder that dreams do come true. 📚✨
1 reviews | Active since May 2021
Exclusive Books is my ultimate happy place!
I had an amazing experience at Exclusive Books in the Waterfront. They have a diverse selection of books, magazines, stationery and gifts. The staff are knowledgable and always eager to assist.
1 reviews | Active since May 2021
Exclusive Books is my ultimate happy place!
I had an amazing experience at Exclusive Books in the Waterfront. They have a diverse selection of books, magazines, stationery and gifts. The staff are knowledgable and always eager to assist.
1 reviews | Active since Nov 2020
Exclusive Books @ Clearwater Mall
I discovered a gift voucher given to me on my birthday January 2019. T's & C's on the card stated it was valid for 36 months. (Issued before the legislation for gift vouchers was changed) I took it to EB @ Clearwater Mall hoping that it was still valid. It had expired some years ago, I was so disappointed in my own negligence. But a week or two later they contacted me stating that the full value of R500 had been reinstated. I was amazed! Excellent service. Friendly helpful assistance.
1 reviews | Active since Nov 2020
Exclusive Books @ Clearwater Mall
I discovered a gift voucher given to me on my birthday January 2019. T's & C's on the card stated it was valid for 36 months. (Issued before the legislation for gift vouchers was changed) I took it to EB @ Clearwater Mall hoping that it was still valid. It had expired some years ago, I was so disappointed in my own negligence. But a week or two later they contacted me stating that the full value of R500 had been reinstated. I was amazed! Excellent service. Friendly helpful assistance.
1 reviews | Active since Oct 2022
******* false marketing
Centurion mall exclusive books, very unprofessional today 2 feb 2026 wife's bday purchased atomic habits work book and power of subconscious mind was assisted by a lady that was so rude...didn't want to wrap my gifts,I asked of other items she told me no stock yet I took a Pic 2 days ago than all sudden she finds it...worst part gave my loyalty number nd I am told no system is off can't allocate points are they *****ing our points because I spent over 1500 with other items and I cannot get points what thievery is this
1 reviews | Active since Oct 2022
******* false marketing
Centurion mall exclusive books, very unprofessional today 2 feb 2026 wife's bday purchased atomic habits work book and power of subconscious mind was assisted by a lady that was so rude...didn't want to wrap my gifts,I asked of other items she told me no stock yet I took a Pic 2 days ago than all sudden she finds it...worst part gave my loyalty number nd I am told no system is off can't allocate points are they *****ing our points because I spent over 1500 with other items and I cannot get points what thievery is this
1 reviews | Active since Mar 2018
POOR SERVICE
I was at exclusive book in the Pavilion branch Durban wanting to return a book i had purchased it was no longer needed. I had the original docket on hand yet i think shes a supervisor told me that they had to return the cash to the card. Now shes stating that shes needing the bank slip to process the refund or i take something else yet i didn't need anything else. "Exclusive book will gladly refund or exchange purchases in perfect condition within 45 days of original purchase, provided you have an original receipt" Thats the policy stated at the back of the slip yet shes only quoting refund will be made according to the method of payment. if the bank slip is required when there is a refund why is it not stated or why do the cashiers advise the customer when making a purchase. Why don't they staple everything together if its needed? the manner and attitude which the issue was handles was disappointing, she needs training on how to handle customer or either learn from the cashier as she was the one with the right customer service.
1 reviews | Active since Mar 2018
POOR SERVICE
I was at exclusive book in the Pavilion branch Durban wanting to return a book i had purchased it was no longer needed. I had the original docket on hand yet i think shes a supervisor told me that they had to return the cash to the card. Now shes stating that shes needing the bank slip to process the refund or i take something else yet i didn't need anything else. "Exclusive book will gladly refund or exchange purchases in perfect condition within 45 days of original purchase, provided you have an original receipt" Thats the policy stated at the back of the slip yet shes only quoting refund will be made according to the method of payment. if the bank slip is required when there is a refund why is it not stated or why do the cashiers advise the customer when making a purchase. Why don't they staple everything together if its needed? the manner and attitude which the issue was handles was disappointing, she needs training on how to handle customer or either learn from the cashier as she was the one with the right customer service.