Waited +1 hour for service

Extremely unacceptable level of service, I have been to dozens of exclusive books - the service I received from Killarney is appalling. Had to wait for more than an hour for Linda and Mapule to come back from who knows where to be helped. They happen to be the only two people who know how to deal with returns, the most unprofessional thing is that they left the store together. Please can you see to it that this level of service never happens to any customer again. No customer will find it acceptable to wait for that long for a service that is bound to take a minimum of 2 minutes. <br> <br> Have to commend the other staff members who try to no avail to contact this two who disappeared.<br> <br> Will kindly appreciate some form of feedback that this appalling conduct was addressed