Useless service and disappointing lack of communication

I ordered a book on December 17th as an anniversary present. The estimated delivery date was December 24th which was great as our anniversary was on the 29th. Called the store repeatedly but the book didn't arrive... January 10th i then mail EB to say that as it's so late, i no longer require the book as i've found a copy elsewhere so can I get a refund as they've not kept up their side and delivered on time. No response. Jan 17th I receive a text message to say my book is ready for collection. I mail again to say that I had requested a refund as I no longer need the book.....again no response! Sent a third mail today and don't expect a response to that either. Really poor customer service and lack of communication which i wouldn't expect from a company like EB. It seems i'm not the only one judging by other complaints on social media from people who've tried to cancel later orders and then received no communication and no refund. I won't be shopping with EB again.