NG
Nico G
1 reviews | Active since Sept 2015
21 Sept 2015, 21:31
This company should just disappear.
I made an online purchase in August 2015 and was informed that I will be able to collect my book around the 3rd of September. Today is the 21st of September and nothing happened. I've written e-mails and get back a reply that looks like something they just copy and paste in response to every complaint. Status of my parcel/order is still showing as \Processing"???<br> <br> """
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Exclusive Books's replyOfficial
22 Sept 2015, 10:59Hello noHopE9000,
Our sincere apologies for the lack of correspondence regarding the delays with your order. The matter has been escalated to the website manager who will take it up with the website team.
Our procurement department is arranging for urgent delivery of your order, please let us know if you would prefer us to deliver directly to your home (at no extra cost) or if you would prefer to receive the order via store delivery as per your original order. You can contact us on ***.
Your order should be delivered by no later than Friday 25 September.
Regards,
Cerys Reece-Edwards
Website Content and Social Media Administrator
www.Exclusivebooks.com
Our sincere apologies for the lack of correspondence regarding the delays with your order. The matter has been escalated to the website manager who will take it up with the website team.
Our procurement department is arranging for urgent delivery of your order, please let us know if you would prefer us to deliver directly to your home (at no extra cost) or if you would prefer to receive the order via store delivery as per your original order. You can contact us on ***.
Your order should be delivered by no later than Friday 25 September.
Regards,
Cerys Reece-Edwards
Website Content and Social Media Administrator
www.Exclusivebooks.com
Exclusive Books's reply22 Sept 2015, 10:59
Official
Hello noHopE9000,
Our sincere apologies for the lack of correspondence regarding the delays with your order. The matter has been escalated to the website manager who will take it up with the website team.
Our procurement department is arranging for urgent delivery of your order, please let us know if you would prefer us to deliver directly to your home (at no extra cost) or if you would prefer to receive the order via store delivery as per your original order. You can contact us on ***.
Your order should be delivered by no later than Friday 25 September.
Regards,
Cerys Reece-Edwards
Website Content and Social Media Administrator
www.Exclusivebooks.com
Our sincere apologies for the lack of correspondence regarding the delays with your order. The matter has been escalated to the website manager who will take it up with the website team.
Our procurement department is arranging for urgent delivery of your order, please let us know if you would prefer us to deliver directly to your home (at no extra cost) or if you would prefer to receive the order via store delivery as per your original order. You can contact us on ***.
Your order should be delivered by no later than Friday 25 September.
Regards,
Cerys Reece-Edwards
Website Content and Social Media Administrator
www.Exclusivebooks.com