1 reviews | Active since May 2010
The worst online store in Africa
I ordered a book as a birthday present over 20 days ago. Prior to completing the purchase no estimated delivery date was given - had it been, i would not be in this situation. I completed the purchase only to find out that the delivery date was just under a month away - which is absurd in the modern age regardless of. I get stuff shipped from China to here in a quicker time period. <br> <br> When i queried it and asked for a refund i was greeted with one response and nothing after. 15 emails later and still no response. I never received the book. Never got a hold of anyone. Basically nothing happened in 2 weeks.<br> <br> I'm assuming i'm never getting the book, but i'd like my money back and some form of a response.<br> <br> Thanks.
Our sincere apologies for the bad service and inconvenience you have experienced.
We have unfortunately only received 2 emails from you with regards to this issue, we apologise if a failure in our email system has caused a lack of correspondence. Please note that your refund was processed yesterday as requested and the money should reflect in your account within 48 to 72 working hours.
For future reference please note that the estimated delivery period is clearly displayed on each item page on our website.
Regards,
Cerys Reece-Edwards
Website Content and Social Media Administrator
Exclusives.co.za
Our sincere apologies for the bad service and inconvenience you have experienced.
We have unfortunately only received 2 emails from you with regards to this issue, we apologise if a failure in our email system has caused a lack of correspondence. Please note that your refund was processed yesterday as requested and the money should reflect in your account within 48 to 72 working hours.
For future reference please note that the estimated delivery period is clearly displayed on each item page on our website.
Regards,
Cerys Reece-Edwards
Website Content and Social Media Administrator
Exclusives.co.za
