Shocking Online Customer Support

I ordered books on the 28th of January 2021. A couple of days later I was then informed that the items were no longer in stock and had to be ordered from the supplier.

Since that initial communication, I have been trying without avail to get feedback on the status of my order. Emails and phone calls to their Customer Care Center go unanswered and when you do manage to get hold of someone, they promise to follow-up and get back to you but never do.

This level of customer service from a company such as Exclusive Books is unacceptable. Delays from suppliers may be understandable due to Covid-19 travel restrictions but non-communication is not. It begs beliefs that in this day and age companies do no understand the value of good communication.

Taking customer's money and then failing to deliver the goods for which they have paid is theft at the end of the day.