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ingriddenzin I
1 reviews | Active since Jul 2016
21 Aug 2015, 13:49
Refund not yet paid Order ***
You initially delivered my order *** to the wrong address. The occupant at the wrong address stole the parcel. You promised to replace the order which you partially did, but cannot source the replacement Pocket Notepad from overseas. <br> <br> Antoinette Tobias ignores my e-mails requesting a refund for the cost of the pocket notepad amounting to R143. <br> <br> Kindly refund R143 to my bank account asap.
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Exclusive Books's replyOfficial
21 Aug 2015, 14:12Hello gnarlsb,
Our sincere apologies for the delivery issue.
Antoinette emailed you on 19 August to inform you that your refund request had been forwarded to our accounts department. The refund was processed on 19 August 2015, please note that Credit Card refunds can take up to 48 - 72 hours to reflect. Please check with your bank to confirm that the refund has taken place. We apologise for any confusion or lack of communication with regards to the refund process.
Regards,
Cerys Reece-Edwards
Website Content and Social Media Administrator
www.Exclus1ves.co.za
Our sincere apologies for the delivery issue.
Antoinette emailed you on 19 August to inform you that your refund request had been forwarded to our accounts department. The refund was processed on 19 August 2015, please note that Credit Card refunds can take up to 48 - 72 hours to reflect. Please check with your bank to confirm that the refund has taken place. We apologise for any confusion or lack of communication with regards to the refund process.
Regards,
Cerys Reece-Edwards
Website Content and Social Media Administrator
www.Exclus1ves.co.za
Exclusive Books's reply21 Aug 2015, 14:12
Official
Hello gnarlsb,
Our sincere apologies for the delivery issue.
Antoinette emailed you on 19 August to inform you that your refund request had been forwarded to our accounts department. The refund was processed on 19 August 2015, please note that Credit Card refunds can take up to 48 - 72 hours to reflect. Please check with your bank to confirm that the refund has taken place. We apologise for any confusion or lack of communication with regards to the refund process.
Regards,
Cerys Reece-Edwards
Website Content and Social Media Administrator
www.Exclus1ves.co.za
Our sincere apologies for the delivery issue.
Antoinette emailed you on 19 August to inform you that your refund request had been forwarded to our accounts department. The refund was processed on 19 August 2015, please note that Credit Card refunds can take up to 48 - 72 hours to reflect. Please check with your bank to confirm that the refund has taken place. We apologise for any confusion or lack of communication with regards to the refund process.
Regards,
Cerys Reece-Edwards
Website Content and Social Media Administrator
www.Exclus1ves.co.za