Poor service, worse coffee

My book club and I come to Exclusive Books twice a week, usually to the Hyde Park branch. We spend between R2500 and R5000 a month. With the HP store closed we went to Rosebank. Bring back Seattle, I say. The staff in the coffee shop were less than helpful. There were only about 5 people there but the waiting time was ridiculously long. I spoke to another customer who was ready to walk out. The coffee was absolutely tasteless, despite asking them for their strongest brew. I dread the thought of the new HP store being like this. You have taken away everything that was special about Exclusives. We will check out the revamped HP store but if it is in any way similar, we will rethink our book strategy and have coffee at home and order from Amazon. So sorry that we are a captive market<br> Jane Klein