Poor service- Loss of money

I ordered audio books from Exclusive books in May 2013. The books were downloaded and I could use them. Unfortunately my laptop had a virus and all the information was destroyed. When I attempted to reload the books, I was told that Exclusive books no longer has the partnership with the company and I cannot retrieve the books. Therefore I have lost R 1000. Moreover when I sent a request to exclusive books, there was no response since 9 January. Very bad customer service.