Poor customer service- Delay in delivery

I placed an order on the 18th of February.<br> <br> It was indicated that the order would take 10-15 working days to deliver. Upon payment of my delivery, the website notification was that the expected date of delivery would be the 9th of March. I enquired about the progress of my delivery on the 9th of March. Jamie let me know that the order is delayed but he never followed up with me. Today is the 11th and 15 days are up and still no delivery has taken place.<br> <br> I called on Friday (11 Mar) and the call was picked up by another woman. She said she would get back to me by COB and she did not do that.<br> <br> I payed an extra R20 over the price Takealot was offering because I believed that exclusive would deliver faster as advertised. My advise to anyone ordering from any online retailer in South Africa would be to stick to Takealot. Not only do they deliver faster than what they typically promise, one is able to track every stage of the delivery without having to call staff who do not follow up with you.<br> <br> This is the first time I placed an order through Exclusive books and it will be the last time.<br> <br> Thus us the order number. <br> ***