Pathetic service from Exclusive Bookd

I am utterly disgusted with the lack of customer service I have experienced with Exclusive Books. I placed an online order on 30 August with estimated date of delivery given 1 September 2022. To date, I have phoned multiple times, sent two emails, have used their online chat service all to no avail. Generic automatic responses and being diverted to departments that do not answer their phones is all I have received. They take payment and then ignore the customer completely.

This is utterly unacceptable!