Pathetic online service!!

I ordered a book on the 3rd of March. Delivery date was the 16th of March (Not sure why it takes 2 weeks to deliver). I have phoned through to both Cresta and Head office every day since the 16th only to be told today that there is no stock and they will process the refund. I find it utterly pathetic that no one can phone you to let you know whats going on!! I used to buy from exclusive books all the time. They used to be the best but lately they dont care about customer service at all and its shocking. I am disappointed in this lack of service. I will NEVER use Exclusive books again!!!!