Order was never sent and has disappeared

On 3 November 2022 I placed and paid for an order from Exclusive books Online. I repeatedly had to go back and ask for a Tracking Number and when I eventually received one, it did not exist. Aramax shows that the number is invalid. The order was supposed to be delivered on 16 November 2022. It still has not arrived - 30 November 2022. I have sent emails to the customer care line and they have come back and said the order has been lost. The order consisted of R 1259.00 for books and R1550.00 for delivery costs. Yesterday I once again asked and was told that the order is still lost. They do not want to send a replacement order. They actually do not care if I receive the order as they already have the funds in their bank account. Let this be a warning to other people who want to buy from Exclusive Books in South Africa. They will take your money and they will run. They do not care to keep you informed about your order and Customer Care does not care about Customers. My order number #***. Please people do not buy from them. You will be wasting your time and be giving your money away for free.