****** of value on Gift card that expired

I’m reaching out publicly because I’ve exhausted every other option over the past two years without any meaningful help.

Just before the COVID pandemic, I received an R800 Exclusive Books gift voucher—a generous and deeply appreciated gift from someone with very limited means. Unfortunately, due to the extended lockdown and serious illness, I wasn’t able to use the card until restrictions were lifted.

Since then, I’ve tried repeatedly to redeem the card, only to be told it has “expired.” Every store I visited gave me a different explanation—none could assist, and the numbers I was given to call either don’t exist or lead nowhere.

This has dragged on for years. I’m not asking for cash or any handouts. I simply want to use the voucher as originally intended—to buy books worth the R800 that was genuinely and thoughtfully given to me.

Can someone at an executive level please step in and resolve this? I’m tired, frustrated, and disheartened by the lack of support. This gift should not be wasted. Naresh ***