Non existant service

The service from Exclusive Books does not exist. I have never experienced anything like it. I purchased books on line on 30 Dec. 2022. Approx date for delivery was 27 Jan 2023. On 27 Jan I called the Customer Car line which wasn't answered. Only a message to say to email or to go to website and use the Chat. I emailed and received a ticket number and a message to say I will a "personal response (usually within 24 hours)" Needless to say no response. On 30 Jan wrote a second email with no reply. Used the Chat option and waited and waited and waited for an agent. The agent must have forgotten about me or gone home. on 31 Jan sent another email and once again no reply. Call the Customer Care number and also once again no human to talk to. Only a message about the email and Chat options to communicate with them. Went back onto the Chat and waited and waited again. I have purchased books online from Exclusive before without a problem. Seems like I will be buying from Readers Warehouse, Takealot or BB books in future. Exclusive have now lost a customer