No feedback on order status

On the 23rd of December 2015, I received an imported book I ordered from [URL Removed] (order no ***). The book had some defects and I returned it on the same day to the Dainfern store which I had it delivered to. I got a call back from the store a couple of days later to confirm that the book has been sent back and I can probably expect it sometime after the 4th of January 2016. <br> <br> It's now nearly 2 months later. I have sent many emails and contacted the call centre, with no response on what's happening with my replacement order. I received one email to apologise for the delay, but that was a response to the original order when I queried the delivery date earlier in December, not for the replacement. <br> <br> I've been very patient and hoped that it wouldn't come to a point where I have to complain on HelloPeter. All I would like is a simple reply to inform me on the status of my book.