No delivery, ghosting customers!!!

I placed an order on the 19th of December 2023, delivery was expected on the 27th of December 2023. Firstly I lodged a query received a ticket number, nobody responded. I thereafter followed up as the ticket had a ref no(76323) nothing. I thereafter called customer care the receptionist answered forwarded my call to the 'relevant department' no answer. I called back a few times she did not answer. Eventually I spoke to the receptionist again who indicated she can't assist. I later received an email indicating they've emailed a procurement for the order and will revert back to me, I'm obviously still waiting.

This service is unprofessional and very unexpected from a reputable brand like Exclusive Books. I am deeply disappointed with your customer service. You a brand not to be trusted!