MISCOMMUNICATION FROM EXCLUSIVE BOOK STAFF

On the third week of February i called Exclusive books to find out if they had a Communication Handbook. I was then advised by the guy who answered the phone that the book was our of stock and that he would place an order for it. I then advised him that I would visit the store the same weekend to pay for the book while I wait for it. He also advised me that it would take up to a week for the book to arrive. I then went the weekend of the 21st Feb to pay for the book. A week later I kept on making calls to find out as to whether the book had arrived and after calling 4 times, I spoke to a certain lady who then advised me that the order usually takes up to 4 weeks. The problem is that , should I was properly advised initially... I wouldn't have ordered the book/paid for it. I only paid for it because I was advised that it would only take a week. After several times of trying to get hold of Kevin at Exclusive books, I finally spoke to him this afternoon and only now he tells me that the order he placed was incorrect and that I should wait two more weeks and when I tell him that I want to cancell the order he does not assist me.I urgently need this book for school!!! Please help