Loyalty Is A Two-Way Street

In January, I contacted Exclusive Books because my Fanatics points had not been allocated for October - December 2014, despite earning points in November. After a long wait for a response, I was contacted by Justine Stevens, who pointed out that 1 order - *** - did not register in my transaction history. On 18 March, I received an email that said \ The issue with your online order has been resolved and the order has now filtered through to your transaction history. The points earned from the order will now automatically be processed at the end of the current quarter."I got my 2nd Fanatics statement yesterday"