Lack of service and goods not delivared!

Hi Guys. <br> <br> I ordered a book for my folks in JHB from CT through the online store for exclusive books on the 14th Dec, paid for shipping and a few days later the money came off my account. <br> <br> 7 days later no book had arrived so I give exclusives the benefit of the doubt and wait until the 5th of Jan to phone and find out what has happened to my order. No one can give me an answer. The lady that took my call said she would look into it and phone me back, I never received a return call. So I phone again that afternoon the same day and get a gentleman this time and he says he will get hold of the lady who answered my call and get her to contact me. A few hour or so later i receive an email, no explanation to say that my book has been ordered from suppliers. No apology either. <br> <br> Today I get a reply to my online query placed on the 23rd of Dec online to say the supplier has now run out of stock of the book. All the mean time exclusives has my money? And no apology or estimated time frame for when the book can be delivered. <br> <br> I also phoned and asked for a manage to contact me and left my name and number today and no phone call!<br> <br> This service is useless. I will never use exclusives again!<br>