Lack of service and communication

<p>I placed an online order for 17 items on 20 October 2016. The expected date of delivery was 18 November 2016, which gave me enough time to gift these items to school teachers before school closed. As the closing date for school was approaching, I tried contacting the number supp**** on the website, but there was no reply. I eventually got hold of somebody around the 18 December, and was told that they were waiting for one item. I requested that the other items be sent to the store in the meanwhile. We are now at 6 January 2017, two and a half months later, and I still have received nothing, nor have I had any communication from Exclusive Books. The order number says 'dispatched' but I have heard nothing from Exclusive Book. I would really appreciate if somebody could tell me what is going on or perhaps even get my order sorted seeing as Christmas has come and gone. I expect better. </p>