Lack of notifications a huge problem

I ordered a book online two weeks ago. I never received a confirmation email, or any updates regarding the purchase. I was supposed to receive an sms when the book was delivered at the store for pickup, but that also didn't happen, and furthermore it didn't arrive on the date indicated on my online account. I had to chase the order manually from the beginning. Customer service in this regard was great. Bronicia and Phetho were very helpful, and so were the staff at the shop. However, the online system let everyone down by failing to supply basic notifications. At some point it just states "dispatched", without any indication where the package is, or when it will arrive at its destination. It is unbelievable that an online order service performs so poorly, especially since there is so much competition.