Inaccurate information and shocking service

I placed an order with Exclusive Books Online service offering free door to door delivery for orders over R250.00 on the 13th of January. I received a confirmation email that the books would be delivered not later than the 26th January. I phoned the customer care line on Tuesday, Wednesday and Thursday to finally be told by Masa that the order had never been placed. This despite it having an allocated order number! She told me she would sort it out and the books would be delivered between 3.30 and 4pm Friday. It is now Monday 2nd February and I am still waiting and guess what 'She is in a meeting'.<br> These are text books for my son, so do yourself a favour - use someone else!!! I certainly will in future