Half delivery and non existent customer services

I had an order which was dispatched on 29 November '22 consisting of 2 book series, Twilight and Divergent. They were to be delivered as a single parcel, but on 14 December, only the Divergent series arrived. I've tried numerous times to contact via phone, email and even going into a store to request assistance... And nothing. It's now the 22nd of December, my order is still not fulfilled and I've still heard nothing from EB... no wonder the stores are shrinking and closing down. Who wants to deal with poor service like that... Last time I'll order online or visit their stores.. At least Loot responds