Going Beyond

<p>My daughter received an Exclusive Books gift voucher for her birthday and being the Fanatic that she is, buried her treasure so well that even she could not find it. She repacked her cupboards, bags and searched all the usual hiding places and with a forlorn look on her face admitted defeat and loss of the card. Fortunately her aunt kept the receipt but that did not provide much info except date of purchase, amount, reg ID and store. With little hope I called the store and was assisted by a wonderful lady, Janine, who after hearing my dilemma, took my details and advise she would inquire with the IT dept and revert back to me. The NEXT day the store manager called, Annelise to advise that their brilliant IT dept was able to trace the sale and transfer the voucher to a new card. </p> <p>If that is not going beyond the extra mile for service then I do not know what would be. The simpler way and all too often the only response we get is that there is nothing they can do. So to Janine, Annalise and the IT Dept, a GREAT big heartfelt Thank You for your excellent service and wonderful disposition. It's no wonder you are rated the THE best store according to my daughter, even prior to this incident.</p>