Exclusive Flukes

With the rise of e-commerce I made sure to support and stay loyal to Exclusive Books, however I am so disappointed and I might as well just support Takealot. I have been given the run around on an order I excitedly waited a month to receive, ,but when I got the book the entire front cover was torn off. The instore staff totally distances themselves from online exclusive books and customer service agents respond weeks later then resolve tickets when the matter has definitely not been resolved.