EXCLUSIVE BOOKS RUINED MY SONS BIRTHDAY SURPRISE WITH PATHETIC ONLINE ORDER

I ordered a book online for my son's birthday surprise till today I have not received the book. Collection was at store at clearwater mall. When I went there I was promised by Bryce that he will investigate and call me on the same day...4 days later no call. I sent an email on monday no response. Send numerous emails this morning and on facebook no response. Book was ordered on the 9th and its the 20th today.