Exclusive books online service

Please avoid to buy anything online via the Exclusive Books website. Once your order is placed, there is no way to trace and follow-up on your order. The email addresses are not being responded to. One of the email addresses, does not exist! A number of contact numbers stay unanswered and keeps on ringing ! I place an order on 19 February and it was supposed to be delivered by 29 February 2024. By 9 March 2024, I was desperate and turned to Instagrams direct message. Kudos for the person that operates the social media account. They put me in contact with a customer service agent that emailed me. This agent advised that one of the books was damaged, but that they will send me a voucher of R50.00 to make up for a book to the value of R310.00. They indicate that they cannot replace the damaged copy, it was the last one. On their website however the book, "The boy that swallows the universe" is available??!! The bottom line is, no one contacted me and I would have been none the wiser, if i did not follow-up on the issue!!!