1 reviews | Active since Mar 2013
Exchange Policy
So I'm a bookworm - I love books. Everybody who knows me knows that. Every birthday and every Xmas friends and family buy me Exclusive Books or vouchers. Last year for my birthday (in June) a colleague who know that Kathy Reichs is one of my favourite authors gave me one of her latest books. Unfortunately I already had this particular novel. Fortunately the friend left the barcode on the book and also retained the slip. The book was purchased at Exclusive books in Cresta. The book has been sitting on my bookshelf with the slip inside and I have been meaning to exchange it, but had a very hectic year (working 6 days a week). When I finally visited Exclusive books to spend another R600 voucher I had been given and remembered to take the duplicate book with me, the branch manager Michelle refused to swap it for me. Two reasons she said, the book is not on their system and it had been purchased in April 2015. Sorry from a customer's perspective, the book is brand new, it still has the barcode on and I have the slip. It is only R129 but for me it is the principle of the matter. I have spent a fortune with you over the years, but I'm afraid with such customer service no more..
Our refund policy is more than generous in relation to the time allowed to return an unwanted gift (45 days). Our stores trade 7 days a week and will assist with returns, refunds and exchanges as long as it falls in line with policy. The store has not erred in declining the request as that request falls well outside the scope of the return window (8 months+).
Regards
Rob Short
Operations Manager
Our refund policy is more than generous in relation to the time allowed to return an unwanted gift (45 days). Our stores trade 7 days a week and will assist with returns, refunds and exchanges as long as it falls in line with policy. The store has not erred in declining the request as that request falls well outside the scope of the return window (8 months+).
Regards
Rob Short
Operations Manager