DP
Danielle P

1 reviews | Active since Jan 2012

09 Jul 2015, 09:20

Enough

On the 22 may 2015 I ordered, and EFT'd immediately, two books, Bollywood Blonde by Gene Gualdi and The Badass Body Diet by Christmas Abbott. I was told that EB would have to order from an international supplier, which would mean a longer waiting period, I advised that I would happily wait for them both as I had arranged to collect. Three weeks later and still no books, I called and was told that the international supplier was out of stock, but, there was a copy available locally, which they would send. A week later I called in and was advised that the copy was damaged, so I asked for the order to be cancelled, I requested an eVoucher for the book and received the Bollywood blonde book almost immediately. I then took said eVoucher and purchased the Divergent trilogy online on 22 June 2015. Which, until I cancelled it, was still \processing"this morning. When I called in for the third time"

0
Replies (1)
Exclusive Books
Exclusive Books's reply09 Jul 2015, 09:34
Official
Hello dannypainter,

It is normally our policy to refund an order in the same method as it was paid. We have however reviewed your purchase history and as the voucher was accepted as a refund for a previous order we will reverse the transaction and refund you with a direct deposit. Our call centre will email you shortly to obtain your banking details.

We do apologise sincerely for the bad service you have experienced.

Regards,
Cerys Reece-Edwards
Website Content and Social Media Administrator
Exclusives.co.za