Do not use Exclusive Books Online!

Please don't use Exclusive Books Online! I bought a digital voucher for a friend, specifically because I wanted something that will be sent to her immediately. I received an order confirmation to say that it will be delivered to my house in 5 working days! Really, how stupid can you be? No email response, no answer on any of the phone numbers on their website. So no money and no gift. Horrid! Will not touch this franchise again!