Disappointing service from Exclusive Books

I placed an order on the 6th of December 2023, delivery was expected on the 3rd of January 2024. I followed up on the website to track my order and it still confirmed that the delivery date is 3rd of January 2024. Firstly, I lodged a query received a ticket number, nobody responded. I thereafter followed up with chatting on the website where the person said they will revert. Received no feedback. I thereafter called customer care three times with no one answering my call. I called the customer care number a few times no answer. Eventually I received an email from Exclusive Books apologizing for the delay with my order. They confirmed that the supplier was out of stock but can re-order the book but I will have to wait another 20-30 days to receive the order! This book is for someone special and I have to wait another 20-30 days for the book that I wanted in January 2024! This service is unprofessional and very unexpected from a reputable brand like Exclusive Books. I am deeply disappointed with your customer service. You are a brand not to be trusted! They must learn from companies, like Takealot, on efficient communication and services to clients. This is my last order with Exclusive Books.