Disappointed!

Do not order anything online from these people! I made an online purchase and was given an eta for delivery which has passed. I have received no communication regarding status of my delivery and have called customer care numbers listed on their website but no answer. I logged a ticket via email - no reply. I called head office. Someone answered and politely took my order number and let me explain my dilemma, only to then to say" Please hold" without any explanation and diverted my call to another extension which, of course, was not answered. I hung up and called her back. It rang and rang and she didn't pick up again. I have never had such appalling service with online purchases of any other vendor. Will never purchase here again.