Delayed response

I lost my Fanatics card and requested via the website the process to get a new card issued - DEC 2014. I emailed a follow up email on 20 Jan and received an email back from Simone Ho on 26 Jan -<br> <br> Apologies for the delayed response.<br> The regular replacement card request process is to fill out a replacement form at any of our stores and pay the R20 replacement fee.<br> However, as we have delayed responding to you, please supply us with your Fanatics number and the store you wish to collect your replacement card from.<br> Please also supply us with any updated contact details as we have a few members with the same name and we cannot match your email address to any of them.<br> Regards<br> Simone Ho<br> Fanatics<br> Head Office<br> Fanatics Call Centre: ***<br> Fax to Email: ***<br> <br> I emailed my statement email (as my card details is missing in action) on the same day and well, I'm waiting on a response. Not a phone call, not an email, nothing.<br> <br> Wonder if I should still be part of this Fanatics Club and rather spend my little money somewhere else!