Christmas gift not yet received

I placed an order on 17 Dec 2015 for my son, the order stated that 1 product will be delivered 30 December and the second item 6 Jan 2016. I then call everyday from that day checking where the items were and this was only met with pure confusion from all the agents I dealt with. At first I was told there was no stock, then I was told that stock was being unpacked and I would receive a call explaining further delays. No calls received as yet - its now 11 Jan 2016 and I still dont have items. Its clear that almost a month later there is no attempt to resolve customer queries or attempt to make contact to explain delays. Andile called my wife once on 7 Jan to say that they opening stock. <br> <br> Its almost one month later and my son hasn't received his gift.