Bad service as always.

I keep getting such bad service from Exclusive Books online and I had hoped the only person at Head Office - Their receptionist (Refilwe), would help me but unfortunately she is on a well-deserved break. If it were up to me, Refilwe should not go on leave as she is the only person that is saving Exclusive Books from sinking. I am still waiting for my order, which is 5 days late now. I guess I will have to wait for the Reception lady to come back from leave. Exclusive Books needs to pull up their socks ASAP it's too early in the year for such incompetency.