BAD CUSTOMER SERVICE

Good Day,<br> I ordered a textbook book for my daughter online and when I followed up-I was advised that it will be delivered, I tried calling initially and no-one answers the number for the online store-why post it on the payment notification emailed to the customer if no-one plans on answering the phone. I was advised via email that my order will be delivered on a specific date and it never was. A week had gone by from the promised delivery date and nothing was delivered nor any communication from the online store. I had to make numerous calls to the canal walk store who advised that the order was not even received yet in JHB, yet the online store promised I would receive it on time. My daughter has missed out on a week of work as she did not have the book. I still emailed and tried to call the online store but no response. I eventually had to call the canal walk store and ask them to get the online store to give me a refund-that happened very quickly with no apology. Then days later an agent replies to my email stating I requested a refund so he has no feedback. I AM DISGUSTED BY THE SERVICE. I will never use the online store again and will communicate this to everyone I know!!