Avoid Exclusive Books online

I ordered a book on 23 October as an important gift, and it has been a disaster ever since. After being told I’d receive it by 4 December, the date came and went. I sent multiple follow-up emails on the 5th and 10th of December—all of which were completely ignored. When I finally managed to call on 15 December, I was told a "sales lady" had emailed me regarding a damaged copy. I had received no such email. I only received that email on the 17th. I rep**** within an hour, accepting the damaged copy just to get it delivered. Since then? Nothing. I followed up on the 20th (no reply) and tried calling on the 24th (no answer). It is now late December, and I still don't have the book. The lack of accountability and communication is shocking for a brand like Exclusive Books. Save yourself the stress: do not buy online.