Appalling service from Exclusive Books Online

I ordered Gifts online from Exclusive books at the beginning of December and delivery date was given as 23/12.2021. I received no delivery and no communication about the delay in delivery or when the delivery would be made. There was no answer on their helpline telephone service, nor did they respond to my email. I eventually goat an automated response giving me a reference number and stating they would get back to me. NO ONE HAS GOTTEN BACK TO ME. I have emailed twice, no response. I have phoned all 4 numbers allocated to their help line, the numbers don't work. I have phoned all 4 numbers given for their headoffice, no response to any of them.

This is significantly appalling service showing absolutely no regard for customer service, customer care or the fact that numerous family members, including 5 grandchildren went WITHOUT their Christmas gifts due this thorough incompetence.