Absolutely shocking experience - Still unresolved.

On 9th March I purchased 5 books for my niece's birthday to be delivered at her address. During the order, I was notified that one book would take a little longer than the standard 48 hours and I opted to have the whole order delivered together. The estimated delivery was 16th March.

The delivery did not arrive n the 16th March and so I patiently waited, thinking that maybe there was an unexpected delay due to Covid. Reasonable.

By 10th April, my niece had still not received her order (now long after her birthday). I emailed EB customer services asking about the status of the order and to help speed up the process, I said we would collect the order from a specific exclusive books branch.

On the 14th April, I received an email from EB customer services saying that the order was ready for collection at the specified branch and apologies for the inconvenience caused. This with no explanation about why the order had not been delivered or any recognition of fault.

Heres where it gets even worse.... On the 16th April, I asked my mother to go collect the order from the specified branch for my niece. When she got there, she was only given 1 out of the 5 books as part of the order. The EB assistant could only say that he could see the other books on the system and these would still need to be delivered. Really!?!

19th April - I have now contacted EB customer services again to express my disappointment and find out about the status of the remainder of the order. Let's see what happens, but I am not holding my breath.

As I am about to go share my experience on relevant review sites, I see this is not an isolated situation.

My advice: Buy from someone else